HoursBackLab.

SERVICES · CHAPTER 03

What we do.

We help Sydney service businesses redesign everyday work so AI saves time, improves consistency, and stays under human control. We work three ways: teaching you, building with you, or building for you.

01Three Ways To Work With Us
01

Build your AI operating system, with us guiding you.

Coaching, training, and reference.

For owners who want to lead the rollout themselves, with senior direction along the way. We coach you through it. You execute. Your team has an always-on reference, trained on your business, that they can ask questions to between sessions.

Next step

Pricing scopes to your situation. We talk it through on the call.

Start with Foundations

Best for

Owners who want to lead the work themselves, with senior direction along the way. Works whether you're solo or have a team member who'll execute alongside you.

See what's included+
  • ·Foundations setup: AI policy, governance framework, data classification, file structure, user permissions, and the templates your business runs on
  • ·Workflow mapping (group workshop)
  • ·Weekly coaching to build and embed
  • ·An always-on reference, trained on your business
  • ·1:1 coaching by the hour
  • ·The HBL framework: Prioritise, Map, Protect, Build, Supervise, Improve
02

We rebuild the workflow that's eating your hours.

Done-with-you or done-for-you implementation.

For owners who've identified the workflow that's costing them most and want it fixed. We map it, redesign it, build it, and embed it inside the tools your business already uses. You can work alongside us or hand it off entirely.

Next step

Pricing scopes to your situation. We talk it through on the call.

Book a scoping call

Best for

Operators with a clear workflow bottleneck and budget to fix it properly.

See what's included+
  • ·Workflow discovery and mapping
  • ·Tool selection and setup
  • ·AI configuration and prompts
  • ·Testing and quality assurance
  • ·Documentation and team handover
  • ·30-day post-launch support
03

We build the tool no one's made for your business yet.

Bespoke applications, designed for your operation.

Custom AI software, built by people who've delivered enterprise systems, sized for your business. We design, build, and deploy applications hosted in your stack, owned by you. Used by operators with a process so specific that off-the-shelf tools don't cover it.

Next step

Pricing scopes to your situation. We talk it through on the call.

Book a discovery call

Best for

Operators with a unique business model or a recurring process that justifies a custom tool.

See what's included+
  • ·Discovery and requirements
  • ·Architecture and design
  • ·Build, integration, testing, deployment
  • ·Documentation and ongoing support arrangement
02How We Work

Every system we build is sized for your business and proven before it's deployed. We don't recommend tools we haven't tested. We don't build workflows we haven't run. The work you get is the work that's earned its place.

Know someone who needs this?

We pay referral partners for every paying client they bring us. Commission scales with the engagement size, paid on signed contract.

Get in touch about partnering →
START HERE · DISCOVERY CALL

Not sure which rung fits?

The Discovery Call is 15 minutes, focused, and free. We figure out which engagement to start with, or whether you need Hours Back Lab at all. Limited capacity, qualified via a short form first.

Book a Discovery Call
03FAQ

Do I need to start with the Workshop?

No. The Discovery Call decides which rung fits.

  • ·Path 1 buyers go straight from a free Discovery Call into Coaching.
  • ·Path 2 buyers usually take the Workshop first, then the Audit, then a build.

Why is there a qualification form before the Discovery Call?

Discovery Call capacity is limited. A short qualification form makes sure the time goes to right-fit conversations, and routes everyone else to a better next step. The Workshop, or an honest "not a fit" note.

What does Done-For-You vs Done-With-You mean on the build engagements?

Done-For-You means Hours Back Lab builds the system in your environment and hands it over working. Done-With-You means Hours Back Lab designs the architecture and reviews work weekly while your tech-capable team member builds it. Same outcome, different price point.

Do I own the work afterwards?

Yes. You own everything we build.

  • ·Service Automation: a documented, working system in your tools.
  • ·Custom AI Software: source code, deployed application, and the Supabase database schema.
  • ·No platform lock-in. Ongoing management is available if you want it, never built in by default.

Hours Back Calculator · 60 seconds

See what your time leak is costing you.

Pick the work that's eating your week, slide the hours and the rate, see the dollar figure. No email required to see the result.

1. What is taking too much of your time right now?
2. How many hours a week is this taking?
1-40 hrs14 hrs
3. How many people in your business spend time on this?
4. What does an hour of this work cost?
Use the hourly cost of whoever actually does this work. Admin staff might be $80, you might be $300. Pick the person on the keyboard, not the title.
$20-$500/hr$150/hr
5. How long has this been going on?
6. What would you do with that time back? (optional)
The leak

Here's what this is costing you.

$109,200
A YEAR.
14 hours a week. Just you. At $150 an hour.

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